KKDC is an established manufacturer, designing and producing an extensive range of specialist LED lighting solutions for high-end architectural markets worldwide.
Offices in New York and Kyoto now join those in London, Paris, Beijing, Auckland and Sydney, with a growing local supply and customer service network in the Middle East, Asia and beyond.
KKDC had experienced a poor service from their previous support partner and a lack of strategic planning had restricted the progression of IT within the organisation. They actively sought of IT partner that could not only provide real round-the-clock support but could also offer expert guidance and direction.
ITSYS CLOUD SERVICES was selected for its Platinum Managed Service Offering – a leading fully managed 24/7 service desk facility, with proactive network monitoring, alerting, administration, onsite consultancy, service delivery management and technology strategy. Also, ITSYS exhibited a wealth of experience having supported numerous legal practices with similar IT infrastructures to KKDC Australia, ensuring that they were well placed to carry out the project.
ITSYS’s Platinum Managed Service delivers a flexible integrated service that ensures KKDC only pay for the elements that they consume. This offering includes an off-site service desk, providing true round-the-clock remote and telephone support for all users, a guaranteed response time and an online web portal for users to access to raise and monitor any IT issues.
Success and Company Benefit
This Platinum Managed Support Service provides KKDC with access to IT experts at any time of the day, seven days a week. In addition, the monitoring functionality ensures that issues can often be identified and resolved before they impact upon core working hours, which is a significant benefit to the business. Furthermore, a dedicated Service Delivery Manager now provides contract management as well as strategy which will be an enabler for growth moving forward.
Bosun Lee, Managing Director at KKDC Australia, said: “From the start ITSYS’s offering went above and beyond our brief, they understood our requirements and impressed us with their vision and ethos. ITSYS provides an excellent Managed service for us at a lower cost than our previous provider. We are delighted with the transition and the positive impact on our users, productivity and resilience, which subsequently benefits our clients.”